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Effective Date: June 8, 2026
At On Target Outdoors, we strive to provide quality products and exceptional customer service. Due to the nature of the products we sell, including firearms and other regulated items, certain restrictions apply to returns, exchanges, and refunds. By placing an order with On Target Outdoors, you agree to the terms outlined in this Refund Policy.
Customers should inspect all products immediately upon receipt. If you believe an item was shipped incorrectly, damaged during transit, or is defective, you must contact us within 3 business days of delivery.
Return requests submitted after this period may not be eligible for approval.
To be eligible for a return, products must:
Be unused and in original condition
Include all original packaging, manuals, accessories, and documentation
Not show signs of installation, modification, or misuse
Be accompanied by proof of purchase
All returns require prior authorization from On Target Outdoors. Unauthorized returns may be refused and returned to the sender at the customer’s expense.
All firearm sales are considered final once the firearm has been transferred to the purchaser by the receiving Federal Firearms Licensee (FFL).
Before completing the transfer, customers should carefully inspect the firearm at the receiving FFL dealer. If there is a problem with the firearm, do not complete the transfer. Instead, contact On Target Outdoors immediately so that we can review the issue and determine an appropriate resolution.
Once a firearm transfer has been completed:
No returns will be accepted for non-defective firearms.
No refunds will be issued for firearms that have been transferred to the purchaser.
Warranty claims must be handled through the manufacturer when applicable.
Customers are responsible for verifying that the firearm being purchased is legal to own in their state, county, or municipality.
If a customer fails a required background check or is otherwise prohibited from taking possession of a firearm:
The firearm may be returned to On Target Outdoors.
Original shipping charges are non-refundable.
Return shipping charges may be deducted from any refund.
A restocking fee of up to 20% may be assessed.
Any fees charged by the receiving FFL dealer remain the customer’s responsibility.
Refunds will not be processed until the firearm has been returned and inspected.
Customers are solely responsible for ensuring that products ordered comply with all applicable federal, state, and local laws.
If an order cannot be completed because the product is prohibited in the customer’s jurisdiction:
The order may be canceled.
Shipping costs are non-refundable.
A restocking fee may apply.
Any return shipping expenses may be deducted from the refund amount.
For safety and regulatory reasons, the following items are non-returnable:
Ammunition
Primers
Smokeless powder
Black powder
Reloading components opened by the customer
Hazardous materials
No refunds or exchanges will be issued unless the item was shipped incorrectly or arrived damaged.
Unused accessories, optics, apparel, and general merchandise may be eligible for return within 30 days of delivery, subject to approval.
Returned items must:
Be in new, resalable condition
Include original packaging
Include all accessories and documentation
Show no signs of wear, installation, or use
Items returned in damaged or incomplete condition may be refused or subject to a partial refund.
Special-order products, custom firearms, gunsmithing work, and products ordered specifically at a customer’s request are generally non-refundable and non-returnable.
Deposits placed on special-order items may also be non-refundable.
If you have questions regarding a special order, please contact us before placing your order.
If a product is determined to be defective upon arrival, customers should contact us promptly.
Depending on the circumstances, we may:
Replace the product
Arrange manufacturer warranty service
Authorize a return
Issue store credit
Issue a refund where appropriate
Manufacturer warranties remain the primary remedy for many firearm and accessory defects.
If an order arrives damaged or you receive the wrong product:
Contact us within 3 business days of delivery.
Retain all packaging materials.
Provide photographs of the product and packaging if requested.
We will work with the shipping carrier and the customer to resolve the issue as quickly as possible.
Failure to report shipping damage promptly may affect eligibility for a claim.
Approved refunds will generally be issued using the original payment method.
Refund processing times may vary depending on:
Financial institutions
Credit card companies
Payment processors
Return inspection requirements
Shipping charges, transfer fees, background check fees, and other third-party costs are generally non-refundable unless required by law.
Orders may be canceled prior to shipment, subject to inventory status and processing stage.
If an order has already shipped, cancellation may not be possible and standard return procedures will apply.
Special-order products, firearms already transferred to an FFL, and custom products may not be eligible for cancellation.
On Target Outdoors reserves the right to refuse returns, refunds, or exchanges that do not comply with this policy.
Nothing in this Refund Policy shall limit any rights provided under applicable law. To the fullest extent permitted by law, our liability shall be limited to the purchase price of the product in question.
On Target Outdoors
104 Huntington Ave N
Castle Rock, WA 98611
(360) 274-4867
620 SE 4th Street
Laurel, MT 59044
(406) 628-4867
Business Hours
Monday–Saturday
9:00 AM – 5:00 PM
If you have questions regarding returns, refunds, exchanges, or warranty claims, please contact us before returning any product.
